Good work-life balance but high staff turnover - Client Specialist Milan Laser Hair Removal Employee Review

flexible schedule with PTO and benefits

I don't see any right now

Working at Milan was most enjoyable when you had a strong, supportive team. The relationships with coworkers made the days fun, and I really enjoyed the consultative side of sales—getting to know clients, helping them feel more confident, and being part of their journey. It was rewarding to build genuine connections while working for a company with a strong brand and quality service.

Just about everything else :( The lack of support from upper management was the biggest challenge. Our Regional Sales Manager was responsible for too many clinics, which made it difficult to receive the guidance and support our team needed. When our Clinic Manager went on maternity leave, I was expected to take on many of those responsibilities with little direction or assistance. After she decided not to return, I wasn't even given the opportunity to interview for the Clinic Manager position despite stepping up during that transition. The experience left me feeling undervalued, unsupported, and overlooked, especially after the additional responsibilities I had taken on.