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      Miles IT

      Engaged Employer

      Miles IT reviews

      Strong foundation for beginners, but high risk of burnout due to poor workload distribution - IT Support Specialist Miles IT Employee Review

      3.0
      Jun 20, 2026
      It support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

      Cons

      The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

      avatar
      Miles IT Response
      3d
      Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.

      Explore other reviews about Miles IT

      5.0
      Apr 9, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

      Cons

      Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

      avatar
      Miles IT Response
      1mo
      Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
      4.0
      Jun 13, 2026
      It support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance, Everyone cares about You as a person. You get access to a great variety of IT infrastructure. Everyone is here to help.

      Cons

      Pay could definitely be better, especially for mid-high level techs. Workload can be heavy at times and the amount of variety and work that we actually complete compared to other companies fails in comparison to pay. Be prepared to get your own benefits unless you live in the Jersey area.

      avatar
      Miles IT Response
      3d
      Thank you for taking the time to write this review. I am happy to have you on board!
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