Be Skeptical Going To Work Here - Anonymous employee Miles IT Employee Review

2.0
Apr 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Google like atmosphere makes working there very appealing.

Cons

Upper Management is unpredictable and cannot be fully trusted. Every phone call is monitored and call recordings are evaluated regulary. Compensation is below industry average

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Miles IT Response
9y
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent and collaborative environment for all employees, so I am disappointed to hear some of your feedback. We do have to change our processes to remain responsive to the changes in the industry. We believe that change provides the opportunity for growth and challenges. After years of very rapid growth, we continue to expand our team and infrastructure to ensure a very successful future for the company and the employees that bring it to life. Miles Technologies believes strongly in mentoring employees and helping them be successful in their careers. For the purpose of quality assurance we do monitor calls as most companies do. Our main goal is to improve as a company we value getting feedback and using the feedback to be better as needs permitted. The salary offers are almost always at or above what the candidate entered as the desired salary or at or above what they were making previously. The average salary increase per year is more than double the average salary increase nationwide. When people build their career with us they experience many jumps in their salary and continue to have a competitive salary as they advance their skill sets. Glassdoor reviews are anonymous but if you would like to talk more about it feel free to reach out to me as I welcome the discussion.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
5d
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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