Just another "Boys Club" - Support Specialist Miles IT Employee Review

1.0
Oct 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Remote Support Available, no need to meet anyone.

Cons

Low team morale, management that cannot help guide you. Literally asking for people to help you and no one response. Too high volume with too little staff to manage realistic and healthy expectations. Also in desperate need of a diversity coach. No diversity at Miles Technolgies. Typically all white males with sprinkles of the 1 token black or Hispanic person on a single Team. Don't worry, they are not in management either.

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Miles IT Response
5y
Thank you for taking the time to write this review. As a company, we are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. We’re sorry you felt this way during your time here. Miles Technologies is an equal opportunity employer, and we pride ourselves on our diverse workforce. We welcome candidates from anywhere in the world to apply for positions with us, and even offer to sponsor international employees to join our team. We also encourage our employees to share their cultures with us and celebrate our diversity with events such as our annual Diwali lunch. Each person in our company is valued. We do not discriminate for age, race, sex, national origin, religion, disability, pregnancy, medical condition, marital status, or sexual orientation. The careers we offer are challenging, yet all of our employees only work between 40 and 50 hours per week on average. Our salaries are competitive,and the average annual salary increases are 2 to 3 times the national average. Of course, these increases are for merit, and not everyone experiences the same increases in salary. Furthermore, even though many of our employees are salaried and exempt from the requirement to be paid overtime, in most cases, we elect to pay overtime to them anyway. Thank you for taking the time to write this review. Your post on Glassdoor is anonymous, yet I am confident you and I met through our recruiting process, orientation, and other business interactions. I am sorry you had a bad experience. That was not my goal. Your experience does not align with what we believe and want our culture to be at Miles Technologies. We wish you the best of luck in your future endeavors as we do for all of our former employees.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

avatar
Miles IT Response
5d
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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