Good place to work, just be prepared for fast pace, a broad range of client issues, and heavy workload - Anonymous employee Miles IT Employee Review

4.0
May 19, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, fun environment, kitchen stocked with healthy foods, ping pong, air hockey, and other games in the breakroom, horse shoe and basketball tournaments, company and department outings, good medical benefits, 401(k), interesting and diverse range of job positions and assignments. Team structure within the IT department gives you a chance to develop a one-on-one rapport with your assigned clients, but also allows you the variety of working with other clients as need arises to balance the workload.

Cons

Medical benefits are a LITTLE on the pricey side compared to some places I've worked, but the coverage is great. There are still some issues with poor documentation and communication, but they are improving constantly and as the workforce grows, there will be more time to devote to fixing these issues.

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Miles IT Response
11y
Thank you very much for your feedback. Providing our employees with an opportunity to work with a number of cutting-edge technologies and be exposed to a wide variety of business industries is indeed one of the hallmarks of Miles Technologies. I'm glad you appreciate the range of positions and assignments as you mentioned. I also appreciate your honest feedback in regards the areas you believe there is room for improvement. As you mentioned, communication--both within and among divisions--is certainly a challenge for a business and we are constantly looking for ways to improve that, especially as our workforce continues to grow. This type of feedback we receive from our employees goes a long way in helping us improve.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
4d
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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