Good place to learn - IT Consultant Miles IT Employee Review

4.0
Jan 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Some of the positives are being exposed to many different technologies. You will learn new things all the time. Although it can feel like drinking from a fire hose. Rotating oncall is only 2-3 times a year for a week at a time. Days fly by because there are always calls coming in. Bonuses for passing certifications and reimbursement for the exam fee if you pass. Bonuses for positive feedback from customers. PTO or pay accrued for after hour work. Unlike other MSPs, billable hours are not a metric. Ticket counts are tracked but there are no quotas. Stocked kitchen with free food.

Cons

Lots of after hours work. No training. You have to learn by breaking a customers environment or finding out who has experience with your issue. Customers can be very demanding. Lots of time is spent supporting XP and server 2003 environments.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
4d
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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