5.0
Mar 23, 2022
Current employee, more than 1 year
Lumberton, NJ
Recommend
CEO approval
Business Outlook
Pros
- Incredibly friendly and inviting work environment - Plenty of additions to the office to help relieve stress - Pays well, plenty of opportunities for overtime - Easy to get help - Excellent ticketing system produced in-house
Cons
- Very fast paced work environment - Upper management constantly adding customers without adding employees to balance the work load - Frequent changes and additions to the methods customers use to reach out for help, making it very confusing to keep track of what is happening - Very high focus on metrics and metrics alone