Good people bad management - Striven supports specialist Miles IT Employee Review

2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great culture equipment provided team effort accepting

Cons

Lack of clear metrics told things are fine and a week later same things are issues management too busy trying to be support agents lacks time for management

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Miles IT Response
2y
I want to thank you for your time working at Miles Technologies. I hope you had positive experiences that you can look back on and feel that you gained valuable skills working with our staff and our customers. I want to assure you that we care very much about our employees and have many programs and company values to support our staff in the development of their careers. I'm sorry to hear that this was not your experience. I also appreciate that you took the time to provide feedback. We believe in continuous improvement, and I take constructive feedback seriously. I feel it's the only way we have an opportunity to truly improve. We wish you the best of luck in your future endeavors as we do for all of our former employees.

Explore other reviews about Miles IT

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
6d
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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