Misplaced Priorities - Anonymous employee Miles IT Employee Review

2.0
Jan 8, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Miles Technologies has a fully stocked fridge full of ingredients that allow you to make your own lunch. I cannot begin to let you know how much money this has saved me. Also, Chris Miles, the president, gives an air of approachability. He has plenty of times, told everyone that he has an open door for any issues that an employee may have.

Cons

Miles Technologies is a company that relies heavily on a well-orchestrated marketing bit in order to entice potential talent. They will tell you they have received the "Best Places to Work" award for two years in a row and is one of Forbes' best software companies to work for. They'll even brag about how employees work in Lego-assembled desks, in an attempt to convince you that you cannot possibly miss out on the chance to be employed by this "prestigious" company that's equal with firms that have a proven and established track record of excellence. They will even have you come back three times during the interview phase. Never mind the fact that you have to take days off your current job, for a prospect that may or may not even work out in the end. Once you start working for the company, you'll see exactly how much you've been had. First off, Miles Technologies starts off you with a low salary. There's no getting behind this, especially with them justifying it by saying the offer is "average" nationwide. The problem? They assume that the cost of living in the rural midwest (where your Miles Technologies salary will afford you a comfortable way of living) is comparable to Moorestown, one of the most expensive towns in South Jersey. Their software developers, IT consultants, online marketing writers, all make below industry standards in the region. You will experience no better adjustment as you put in the time with the company. A typical salary negotiation meeting starts off with the manager telling you what the national average pay increase is, then they will reveal your actual increase. This sets your mind up to thinking that however much you're getting, even if it's less than one percent, is a respectable adjustment; when the truth is, they are unwilling to pay you what you are actually worth. Miles Technologies treats you as if you're average, and pays you fittingly. They do this while trumpeting their millions and millions of annual revenue. If the company is doing so well, as they claim to be, then shouldn't it make sense to extend that success to the very people who got Miles Technologies there? Second, churlish and unprofessional behavior are not condemned here. The company as a whole behaves like it is one big frat party, as a commenter here has previously noted . A normal day won't be complete without running into a higher-up shouting expletives to someone across the hall. Whether or not this is meant as a joke, it doesn't matter. Not everyone is "in" on the joke. Plus, this should not be tolerated in the first place. The lack of a dedicated Human Resources department means there's no avenue to voice out complaints amongst staff, except through Chris Miles (see Pro above). Either you just roll with it, or in your frustration, quit. No one will do anything. The problem with Chris Miles acting as the HR of the company is that he can be at many times unaware of the bottom of the rung's problems, and tend to side (blatantly or otherwise) with the higher-ups. Third, for an IT company, Miles Technologies is behind the latest technologies. Most of the employees work off outdated or dying hardware. You'd be lucky if you can go an entire day without requiring a computer restart. Fourth, Miles Technologies is guilty of using "career advancement" as a crutch. In order to squeeze out management-level output from you for entry-level pay, they will hold out your promotion or salary increase up until you complete a project that is well beyond what you can manage during the day. One's promotion should be based on skill and value that they give to the company in the eight hours that they are under Miles Technologies' roof, not whether they are willing to work overtime. There have been employees that have gotten promoted without the appropriate pay increase. Essentially, more work will be demanded from you, for no additional compensation. They assume that you will like the idea of getting a better title so much that you won't complain about your paycheck. This is repugnant and in bad taste. Fifth, for a company that claims that family comes first, they have surely mastered the art of giving employees an avalanche of work. Walk around the company at noon and compare the number of people who are working through their lunch break with those who don't. Chances are, you'll see most of them making a sandwich to bring back to their desks. Even department meetings are conducted at noon. You should not be working during your lunch break, the company isn't paying you for it. And yet, because there's too much to do and you will more than likely be reprimanded for missing an unrealistic deadline, you would have to swallow your pride and work. One of the most virulent habits of the higher-ups at Miles Technologies is assuming that everyone can work at full efficiency for 8 hours straight. This is next to, if not completely, impossible. This expectation is not made better by the fact that everyone is micromanaged. If someone tells you that it is better now that your hours are not tracked, they're lying. You will still be expected to track your time down to the last minute. The only difference now is that you don't have a software that will alert you for every minute that you have gone over the allotted time for working on a project. Sixth, people waste so much time conducting meetings. And meetings about those meetings. And pre-meetings for meetings about those meetings. Should meetings be abandoned? Absolutely not. In a few cases, a meeting must be done. But to have a meeting for every insignificant, minute detail of a project is such a waste of time for employees who already have an overflowing workload. Seventh, the only way to advance at Miles is by constantly telling everyone of your peers of what you are doing, even for the most insignificant of accomplishments. Management is largely oblivious of hard-working staff who prefer to let their output do the talking. If you're not sending emails to everyone at every minute, no one knows you, and no one will be on your side come time for a promotion. Eighth, Miles Technologies is proof that gender inequality still persists in modern times. There is not a single woman holding a chief officer level position. Women make lesser salaries than men for the same title. Maternity Leaves are minimal if not non-existent. After-work activities skew towards men's preferences first and women second.

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Miles IT Response
10y
You put a lot of time into this review and I appreciate the positive and negative feedback. I am very sorry that your career with us ended and that you were not happy working with us. This was not my intention. I have taken the time to respond the 8 items. #1:The salary offers almost always are at or above what the candidate entered as a desired salary or at or above what they were making previously. We utilize salary data for each region we employ in to ensure we are paying our staff competitively. The average salary increase per year is more than double the average salary increase nationwide. When people build their career with us they experience many jumps in their salary and continue to have a competitive salary as they advance their skillsets. #2:You are right that I am available. Your manager is also available. That is the design we believe in. An excellent and open relationship with your manager and the ability to go right to the top with a concern. During your employment I was available to meet with you any time. I meet with many employees and together we have addressed many items all in hopes of making Miles Technologies a great place to work. I am very sorry if you experienced any situation that made you feel uncomfortable. I would not condone anything that infringes on any beliefs held by a staff members. We are a group of people from many countries, with very different backgrounds, and it works almost all of the time. Our diversity makes us that much better. #3: I myself love technology and believe in each person having what they need to succeed. We replace 25% of the PCs every year to ensure no one is using one that is more than four years old. I am sorry if you had any equipment that wasn’t working for you. #4:We replaced Standard Employee Reviews that many companies utilize. We replaced them with Career Planning and Goal Setting 5 years ago. The feedback has been all positive until this review. It is suppose to be all about the employee’s goals with respect to their career. The manager is there to help in any way they can. I am sorry you had a bad experience with career planning. #5:As a group, we are motivated and excited to have the chance to be part of a company that wants to accomplish a lot each day. With this said, our staff members take lunch and breaks all the time. I do eat at a meeting or at my desk often. Many of our staff go out to lunch daily. It is the employee’s choice. #6:I agree that some meetings probably could be less often, shorter, or eliminated. #7:We have created a culture that if you hear about someone doing a great thing for another staff member, for a vendor, or for a customer you are to recognize that person. This does create a lot of communication yet I believe the positives of consistent recognition outweigh the negatives. You are correct that if no one hears about someone providing great service, it will not get recognized. This does not mean the manager doesn’t just decide to recognize the staff member without a 3rd party bringing it up. The manager has ways to do this through posting about it themselves and through quarterly and annual awards which happens all the time for the unsung heros. #8:There are 2 chief level positions at Miles. I am the CEO and it is true that I am a man. I was raised by one of the smartest and most capable women I have ever met. My grandfather did not believe women should attend college so my mother went to nursing school instead. My mother was brilliant at mathematics, finance, and in running her own company for 40 years. I do not share my grandfather’s opinion. I help my two daughters and my son to believe that they can do anything they set their minds to without restriction. The other chief level position in the company is COO. John Bialous worked for my previous construction companies and then he independently from me entered the technology field in 1996. In 1999 John joined our company and became VP. He too is a man. This selection had zero to do with him being a man. I never think about if someone is a man or a woman. I think about the position and if I believe they can succeed. Here is a list of positions currently held by women at Miles Technologies. Administrative Assistant, Client Coordinator, Communications Specialist, Content Consultant, Content Creator, Director of Content Marketing, Director of Software Technologies, Director of Website & Graphic Design, Helpdesk Consultant, Helpdesk Coordinator, Helpdesk Services Manager, Office Manager, Project Coordinator, Project Manager, Purchasing Manager, Senior Project Manager, Senior Software Project Manager, Senior Website & Graphic Developer, Software Developer, Software Project Coordinator, Software Project Manager& Team Building Coordinator Compensation determination for men and women is identical. It is determined by position and merit. My mother passed in 2014 and she watches me everyday. She would definitely not let me do it any other way :-)

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Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
4d
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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