Pros
As the previous negative (but true) review about the support department at Mimecast in London, hard to think of anything really good other than the free fruit (even that is not bought everyday though). There is also free drinks as well.
Cons
Make no mistake about it, working in the support department in the Mimecast London office might as well be the same as working in a call centre. You're expected to constantly be on the phones to take calls with pressure from the managers to keep on achieving unrealistic targets in terms of calls logged & closed. This is a role which feels like being in school again, you have to constantly let the managers know where you are even if you want to go on a cigarette break or for lunch. All this means that there is a high turn over of staff in this department as most people it would seem look to leave not too long after joining as they find out what the job really is like. So my honest advice to anyone looking to join here, if you're looking to build up your IT career do not think working in the support department here will improve it, as from experience it will do the opposite.