Nice role until quota was unattainable - Customer Success Manager Mimecast Employee Review

3.0
Apr 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Pay Friendly Culture Transparent Leadership

Cons

Lots of technical/tribal knowledge. Need connections to learn the ropes faster Quotas are currently unattainable unless working overtime hours. Need to navigate bureaucracy/corporate politics well to succeed. Just performed lay offs, I believe due to economic climate.

Explore other reviews about Mimecast

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office, catered lunch daily. Great benefits, 4 weeks PTO to start plus paid holidays, floating holidays, sick time. Culture is flexible, vibrants, friendly people.

Cons

Frequent changed and pivoting but senior leadership listens to employees which is good.

1.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros that you can't get at another company. There are some amazing people left here, but not many - most have been layed off or have jumped ship to avoid said layoffs.

Cons

Mimecast is a company that, unfortunately, no longer cares about their employees after being acquired by Permira a few years ago. Rolling, silent layoffs are near constant, so you never know whether or not you're next on the chopping block this month. Benefits have been on a steady decline for years, pay raises and salary are borderline embarassing (and their main NA office is in one the highest cost of living areas in the state FYI), the culture is one of genuine disdain for their workers, the company can't stop hemorrhaging customers due to their lack of innovation. Leadership is chaotic and constantly changing.

1
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