Don’t do it - Customer Experience Representative Mini Mall Storage Employee Review

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The best part of my experience was the coworkers. Every team member I interacted with was genuinely kind, helpful, and supportive. They were willing to answer questions, offer guidance, and made an effort to help me learn the role. While my experience with management was disappointing, I can honestly say that the employees working at the property level were good people who deserved recognition for their professionalism and support.

The regional manager’s leadership style felt overly micromanaging and unapproachable. During my brief time with the company, I did not feel welcomed or supported as a new employee. Communication often came across as rude, dismissive, and impatient, which made it difficult to feel comfortable asking questions during training. I frequently felt talked over and did not feel I was given an opportunity to fully express concerns or ask for clarification. As a result, the onboarding experience was stressful rather than encouraging. New employees need guidance, patience, and a supportive environment while learning a new role, and unfortunately that was not my experience.