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      Mirakl

      Engaged Employer

      Mirakl reviews

      Nearsighted vision, politics and lack of trust - Anonymous employee Mirakl Employee Review

      1.0
      Aug 5, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Growing company where you can have an impact and learn, but only if you're in the right team with the right manager. - Technology is good, if employees invest time to understand how to sell / use it and the customers are willing to adapt to it.

      Cons

      - The CEO cares mostly about acquisition, not the longevity and success of the customers. - The Management Team in the US is often made up of individual contributors, not leaders. Politics is more valued than hard work, which leads to lack of accountability and trust. - This is a French company who forces the French model on Americans and does not customize their approach to American customers/needs. - Salaries are way below market rate compared to other US-based Software companies All of that results in a nearsighted vision where people don't feel valued, don't trust leadership or HR (a political team, not a neutral team who has employees interests at heart), and customers are not the priority.

      avatar
      Mirakl Response
      5y
      Thank you for your feedback. As we continue to grow the team globally, we appreciate and seek out open and honest dialogue through our keynotes, town halls, surveys, bi-annual reviews, and 1:1s. Mirakl is a hyper-growth company and things move quickly. Management works hard to provide a clear line of sight to the short and long term vision for the company but if you ever feel 'in the dark' don't hesitate to ask. We want you to have the answers you need to succeed here at Mirakl. As you have seen, no question is off limits during Mirakl keynotes and town halls. Please, ask away. Our customers' success is our top priority. If they are not successful, Mirakl is not successful. It's as simple as that. In the first half of 2020, during the Covid-19 pandemic, Mirakl-powered Marketplaces generated $1.2B in GMV. This was such a proud moment for the company as it showed the power of Mirakl's technology, the importance of the marketplace model, and our dedication to our customers during a tempered global economy. Today we continue to scale our customer success team rapidly across the globe to ensure our customers have the support they need to thrive. And listen, being part of a culturally diverse and global company isn't for everyone. And that's okay. Perhaps this isn't the right environment for you. For me personally, I really enjoy the elements of French culture - especially the 25 days of vacation :). Mirakl is proud of it's French history and proud to have started in France. We are equally proud to be expanding rapidly across the globe. But rapid growth is bound to be bumpy at times. The key is that we identify areas for improvement together, find solutions and build a better tomorrow.

      Explore other reviews about Mirakl

      5.0
      Jan 15, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and culture. Everyone is very motivated and welcoming.

      Cons

      Nothing I can think of since I wasn't there for very long.

      avatar
      Mirakl Response
      5mo
      Thank you for taking the time to share your feedback. We’re glad to hear you had a great experience at Mirakl, and especially that your time with us was shaped by the people you worked with, they truly are at the heart of who we are. We wish you all the best for the rest of your career. — The People Team
      1.0
      Feb 3, 2026
      Co-op
      Recommend
      CEO approval
      Business Outlook

      Pros

      - experience to put on your resume

      Cons

      They typically don’t do return offers, which kinda defeats one of the main benefits of being an intern/co-op. Also, they have so many co-ops and even co-ops with no full-time person who does the same job. So there’s limited learning opportunities as a co-op, and it comes off like Mirakl is just looking for cheap, temporary labor. You can also end up severely overworked and overwhelmed depending on your manager. Expect unpaid overtime depending on your team.

      avatar
      Mirakl Response
      5mo
      Thank you for taking the time to share your feedback. We’re sorry to hear that your co-op experience does not reflect the environment we strive to create. We would really appreciate the opportunity to better understand your perspective. Learning and development are core to us. Our early career programs are designed to provide meaningful, hands-on experience, with close collaboration within the team and regular check-ins so interns and apprentices can learn, contribute, and grow throughout their time at Mirakl. Depending on business needs, team structure, and available openings, a permanent role may not always be possible — and this is made clear from the interview process. Whenever it is possible, we strongly encourage and promote this option, that's why in 2025, around 20% of our interns/apprentices continued at Mirakl in a permanent role. We also take workload and work-life balance very seriously. We encourage open communication and early escalation when someone feels overwhelmed, whether with a manager or a People Partner, so that solutions and support can be put in place. We’re sorry if you didn’t feel able to benefit from this, and we continue to train and support our managers on these topics. We wish you all the best for the rest of your career. – The People Team
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