2.0
May 6, 2024
Current employee, more than 10 years
Lisle, IL
Recommend
CEO approval
Business Outlook
Pros
Collaborative environment between the CSRs and willingness to help each other.
Cons
*FOCUS IS ON YOUNG TALENT ONLY* Experienced talent is manipulated to believe they are inadequate and undeserving of a pay raises or positive recognition No incentives or bonus No motivation, no inspiration, no loyalty Not open to new ideas Subjective performance reviews, no clear measurement or goals defined No career direction or coaching Overworked and overwhelmed Stressful environment leading to anxiety and physical health issues Customer Service Management/Supervisors harass staff Favoritism No empathy