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Mountain America Credit Union

Engaged Employer

Toxic and politics over logic - Compliance Mountain America Credit Union Employee Review

1.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent health insurance and nice corporate building

Cons

In all my nearly 15 years of working in risk management and compliance never have I ever seen such toxic of work environment until what I saw at MACU. Those at the very top of senior leadership allow politics to sway their opinion and decisions as opposed to really listen to the logic. There are decisions being made where they listen to senior leader(s) who bully their way into what they think should be allowed for the benefit of looking like they never were wrong and instead trying to point the finger at you for bringing awareness to situations that really could warrant review. I became the scape goat to blame for assignments that were given to me by management and therefore I was looked upon as the analyst who was trying “create problems”, when all I was trying to do was be a good partner and help protect the credit union. I gave specific examples of situations where policy procedures and practices didn’t necessarily meet but yet there was one or a few leaders who would go at any length to try to justify their rationale just to prove they were never wrong even if there were examples or stories of companies that potentially had similar situations that were given headlines by authoritative sources. Then there were times where I got called out for reviewing items that authoritative areas were looking at already with them and then asking why I was reviewing it when management asked me to. I felt I was being set up to fail. Then prior to me leaving you had high senior leaders at the top going to lunch with one leader below always never even giving thought to that appearing like favoritism. I also had this very high leader demoting other senior leaders and providing communication in bigger audience meetings stating that “…sometimes you have to go back and forth to move forward and grow into higher positions.” What sort of message is this and how would that motivate anyone??? This was even being said from a very high leader to leaders who had done tremendous things who received high praise from outside authorities. Some of those leaders ended up retiring or moving positions outside of the company rather than get demoted which I can’t blame them for. I also asked for training on a frequent basis and asked what books can I read to which I was given an answer of nope just need to get used to each others ways. I begged for tools and resources always but yet never got what I asked for. I was also micromanaged all the time and couldn’t even send an email without asking for permission. Yet there is all this saying about mutual trust and respect being part of the great culture of MACU but they don’t practice what they preach.

Explore other reviews about Mountain America Credit Union

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, opportunity to

Cons

Fast paced, management is not so good

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

-At face value the company has great products, goals, etc -They pick middle managers that are people oriented and care about their employees -There are rewarding aspects about the job, even though it is finance they have enough products that you can solve most (not all) situations for members -You make long term relationships with members who become your regulars

Cons

-Work life balance is non-existent. Most days run from 9am to 630 or even 7pm. Saturdays are extremely difficult to get covered. -Working with members can be great or horrible. A lot of the tougher situations arise from poor MACU policies or actions, however the company never takes responsibility, leaving branch employees to spend hours apologizing without solutions. Members get very mad. - Upward movement is near impossible. They don't care how much education or experience you have, it's literally who you know. Moving from a branch to corporate is actually impossible, even for entry level roles. -Raises are very low, you can be a top 10 performer and the yearly raise is 30 cents per hour while the CEO has bought all his family homes (public knowledge). The weird thing is that if you get promoted from FSR (loan officer) to FSR-2 you get no raise and if you get promoted again to Assistant Branch Manager, you actually take a pay cut. They don't understand compensation at all. -Corporate departments are a mess. Sometimes I would spend 45 mins to 1 hour on hold waiting to reach someone at corporate to get a 10 second answer. Keep in mind members would be sitting in front of you waiting. They tried fixing this by getting rid of extensions and doing an automated phone tree, which was a disaster and increased wait times. -Sales is unethical. Everyone gets commission/bonuses even the managers, but the metrics for all roles do not align or put members first, so people cut corners and ultimately do not care what they have to do if it results in a bonus. Unethical sales practices on our team were reported and nothing was done. I even had multiple managers to tell me to just lie on the lending applications so they would get approved, -Lending is the worst, they use risk based lending which means whoever underwrites decides if they are willing to take the risk that day. There is no guideline for lending. I have seen near identical applications, one gets approved another gets denied, with no logic behind it. The issue with this is that loan officers get commission on approved loans, so they always lie about income or other things to make the loans look less risky to get approved. -Branch managers are never at the branch. The amount of lunches they go to with other branch managers or regional managers is crazy. Assistant managers run the branches by themselves, and trying to get assistance is really tough. This is not an isolated incident either, there are big region chats where employees talk and it is a common theme.

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