Pros
Friendly coworkers, occasional snacks, clean bathrooms, AC blows cold, good location despite being far from the city center.
Cons
CSs are underpaid and treated as though they are replaceable, which they are. There is such a high level of turnover that the company is constantly hiring. You will jump through so many hoops to get the job only to be paid less than 30k a year. The job is grueling and repetitive and is worse than other call centers I've worked in. The workload has increased but staffing levels have not, so it's back to back to back calls. There is an arbitrary and punitive shift bid, meaning your schedule can change "based on needs." You are ranked by performance so you can get nailed with a different schedule than you started out with. Your family and personal life don't matter one bit to the managers who make these decisions. It is a struggle to get approved for your PTO and the benefits are awful. You will receive emails about initiatives, meetings, events, and even holidays that you don't get to participate in, which means you get to see how great it is to work here in virtually any other position. Managers/coaches take micromanagement to an amazing new level. Every little thing results in meetings and emails in duplicate or triplicate. I would never recommend that anyone with another option work here. Low pay, zero consideration for the employees, and a really terrible job.
