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Dear NAVEX Global Team Member,
You are right - our team is listening and your experience is definitely not what we aspire people to have! Here are some details that you may or may not be aware of that I wanted to share with you:
1. Our team has acknowledged, given the number of acquisitions NAVEX GLobal has managed, that we have some pay gaps to close as our goal is to pay competitively. In response to this goal, we have established competitive pay ranges in partnership with Radford (external compensation firm) and implemented a quarterly compensation reviews of our top talent. We are not where we want to be as we can't right size everyone overnight, but we are making significant progress and will continue to prioritize this goal. Without understanding more about the information you were provided, I wanted to ensure you were aware of this action.
2. You are also right that we have incredible people!! NAVEX Global, like any organization, has seen some great people move on to new opportunities. While our rate of turn did slow in 2017 compared to prior years and our ratings for "intent to stay" as captured in our engagement survey increased, we will always work hard to retain people. This is one of the reasons we established a team of Culture Ambassadors that have in turn made two presentations to our executive team about their ideas to strengthen our culture. Our NAVEX Next program that you may have heard about is one example of their ideas being put into motion. (If you're not familiar with this program, please let me know!)
3. As you are aware, we conduct engagement surveys twice per year and today we kick off our first survey for 2018. This tool is only one instrument we use to gauge our progress and the experience people have. As our CEO has shared in both Town Halls and his CEO updates, we are not a perfect place and we will always listen to what is and is not working for people, and be honest about what we can and cannot change.
As much as I personally wish we could make changes happen over night, we do have to be fiscally responsible while advancing our efforts. Thus far, feedback from our engagement survey does suggest we are heading in the right direction and at the same time, we do recognize that some team members, like you, may not share this same perspective - this is why we will not stop trying to create the best possible place for each and every person.
Thank you for your candor. I hope you know how much your willingness to share does matter.
Best,
Cindy Raz
VP, HR & OD