The pay for what they ask you to do is pathetic - Communication Specialist NAVEX Employee Review

2.0
Feb 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Availability to work from home during Covid.

Cons

It's billed as a job where you're helping people document their workplace problems and then write reports on those complaints. But the lack of consistency with the format/template of each report is maddening and the pressure to finish one and get to the next caller will drive you daffy. And to pay people $14 an hour for this relatively complicated job that, believe me, not everyone can do, is a total joke and Navex should be ashamed of such wages that are lower than what a Wal-Mart greeter gets. Of course, Wal-Mart greeters don't have to commit to memory dozens of different formats for writing reports and mastering a half-dozen computer programs to do one job.

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NAVEX Response
5y
You are absolutely right - the job our Communication Specialists perform require smart people, although the role does not require a formal college degree. You are also right that Walmart is raising some roles to $15/hour, however they are not raising their starting wage, which will stay at $11/hour according to their CEO quoted in this article here: https://www.businessinsider.com/walmart-pay-minimum-wage-ceo-why-not-15-per-hour-2021-2 What NAVEX Global offers is the opportunity to join our team in a full time capacity at a wage well beyond any minimum wage requirement with full benefits that include 15 days of paid time off to start, in addition to 11 paid holidays each year. Today we have people thriving in our Sales, Finance, Services and HR Teams that all began their career in our Contact Center. I sincerely hope the role you have secured since leaving NAVEX Global is more than you could have hoped for! Best, Cindy

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5.0
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Pros

Remote. Wonderful coworkers. Room to grow

Cons

Pay is lower than average. Not the greatest EAP.

3.0
Jul 6, 2026
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CEO approval
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Pros

Having a team that's always willing to help and make your experience that much better. Working Remotely was an added plus as that provided flexibility for appointments and stepping away from the desk when feasible. Flexible Time Off was an added bonus to counterbalance work/life balance.

Cons

Like many businesses, Navex is very focused on making money, so even in non-Sales roles, for customer focused roles, one of the main job objectives is to reach a certain upsell money threshold. The job objectives lacked consistency as the focus always changed and it always seemed like new urgent focuses would arise.

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