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      NAVEX

      Engaged Employer

      NAVEX reviews

      Good for a time - Customer Service Representative NAVEX Employee Review

      3.0
      Mar 3, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay with slight increase after seasoning period

      Cons

      Like most call centers, your time is heavily monitored Annual pay increases are in low single digit percentages based on performance

      avatar
      NAVEX Response
      5y
      Thank you for taking time to share your thoughts. I hope you will consider ways you can grow your career with our team beyond our Contact Center Operations, which do require a more rigorous management of scheduling to support our customers. We have so many great people that began their careers with us in our Contact Center - if you are unsure how to explore opportunities, please do let me know and I will help connect you with the right resource! Best, Cindy Raz

      Explore other reviews about NAVEX

      5.0
      Jul 9, 2026
      Migration specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote. Wonderful coworkers. Room to grow

      Cons

      Pay is lower than average. Not the greatest EAP.

      3.0
      Jul 6, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having a team that's always willing to help and make your experience that much better. Working Remotely was an added plus as that provided flexibility for appointments and stepping away from the desk when feasible. Flexible Time Off was an added bonus to counterbalance work/life balance.

      Cons

      Like many businesses, Navex is very focused on making money, so even in non-Sales roles, for customer focused roles, one of the main job objectives is to reach a certain upsell money threshold. The job objectives lacked consistency as the focus always changed and it always seemed like new urgent focuses would arise.

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