Stick to the Core Values - Anonymous employee NCSA College Recruiting Employee Review

I am sorry to hear that you feel so negatively towards the company after a 5+ year career and wish you would have discussed your concerns with senior leadership directly. The pros you reference are very valid. The Recruiting Specialist position is a great way to work from home, help families, and enjoy the opportunity to earn uncapped commission while maintaining a base salary and solid benefits. You reference the desire to do more qualification of athletes. If a Recruiting Specialist ever enrolls a family who they do not think can play somewhere at the collegiate level, or who had incorrect expectations, that should immediately be flagged. Our Recruiting Coaches are experts at assessing talent and growth potential and discussing options with families. Every Recruiting Coach can give a family their money back if they do not think NCSA will be able to help them reach their goals. The reality is that there are many types of collegiate athletic opportunities and if a student-athlete has open expectations and is committed to the process, we can help more often than not. You ask why front line employees should care if the company hits goal and suggest that we should stop trying trying to grow. I like to think everyone wants to work for a successful company that is growing and hitting goals. We are part of a winning team at NCSA and everyone’s individual success adds up to organizational success. When the company is doing well there is more opportunity to provide new incentives to all employees. We will always stretch and challenge ourselves to improve and to help more deserving families. I appreciate that one’s individual compensation plan is more important to them than company goals which their paycheck is not directly tied to. However, if someone doesn’t care if the company succeeds, they are likely not a good fit for our team oriented competitive culture. I am sorry you did not feel there was transparency in communication from management. One of NCSA’s core values is “Direct and honest in communication” and I always strive to be real and honest about whatever message I deliver. Often, we have a lot to celebrate, and when things are tough I try to be real about it. All our managers will re-focus on this point as I agree that nobody wants to hear a “sugar coated” message. My direct and honest final thoughts on your post are these – I wish you would have talked with me about your concerns directly – perhaps I could have helped before you got to the point of leaving. I respectfully disagree with your perspective on some of the topics raised, and I will re-focus on a few of the points you mention. I wish you the best of luck in your next role.