Struggling and Strange Private Company with murky outlook - Customer Success Manager (CSM) Nakisa Employee Review

2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

- Easy to talk to executives - Lots of social events in Montreal - Good technology (not product)

Cons

- Keep losing customers - Poor sales performance - Product lacks key capabilities and experiences - CEO is rarely visible - Leadership is almost completely removed from reality of customer experience and market - Constant turnover of employees - Nepotistic environment where strong relationships with the CEO trump everything like performance

Explore other reviews about Nakisa

5.0
Jan 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great environment with a can do attitude!

Cons

None at this time with anything.

2.0
Aug 12, 2024
Recommend
CEO approval
Business Outlook

Pros

- Laid back atmosphere - Plenty of time off - Many fun things to do with coworkers (if in Montreal) - Great if you are a coder and just want to be left alone to code!

Cons

- Undifferentiated and poorly designed technology that fails to address basic customer needs - Terrible internal processes - More difficult to work with coworkers than it is with a customer or prospect because everything anyone needs is questions ad nauseum - Very confusing and complex review and compensation structure, this affects morale daily - Poor leadership and insufficient managers, many teams have no leader at all - Misunderstanding of customer needs - Poor prioritization of valuable lines of business vs. products that only a few customers use - Disconnected and absent CEO

5
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