Pros
At one time was a fun place to work and was an enjoyable experience. Learned a lot about the industry.
Cons
The lender placed insurance portion that now falls under National General has been bought and sold 5 times in the 8 years of my employ. The companies that purchase do not have enough time invested or care to understand how the Direct management team leads basically by fear. I have seen many times where if they don't like someone not necessarily due to performance they will nit pick thru files or hold higher expectations if you don't go along with them. Again not related to performance. I had questioned numerous employees and almost all felt the way management treated them was with sarcasm, they discouraged input from non management employees. They have disciplined for individuals in group meetings. Fired someone who was there for 8 years and spoke up about the way they were being treated. They built a case by digging thru files and fired them for performance. This individual was always above goals in their metrics. One of the companies we were under had us do a survey which brought management issues to light. Instead of taking any responsibility they blamed these issues on remote workers. A successful program implemented by Bank of America when they owned us. It was a control issue for management who was never really keen on the work at home program. Management made the immeasurable metric of not being "Engaged" as the source of problem. From then on it was a matter of time before the remote program went away.