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National General Insurance

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Overall a great place to work - Customer Service Consultant National General Insurance Employee Review

4.0
Jan 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Start out pay was $16.50 for me. A lot of overtime is always available. Nice, colorful offices. My boss was great. PTO. A lot of room for growth in the company.

Cons

The amount of gossip and pettiness of coworkers is ridiculous.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

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