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National General Insurance

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A Man Culture Just Short Of Being Misogynistic - Call Center Representative National General Insurance Employee Review

3.0
Mar 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Good pay and lots of positions in different states

Cons

NGIC has a corporate culture of men that don’t look at women as equal. The problem is that about 4 years ago they acquired the company I worked for called Direct General and Direct was started by and has been managed by women since day one. NGIC recently closed the Direct General call center in Baton Rouge, LA that employed a more women than their other offices. They laid us all off. Many of us had worked there for 10 - 20 years. They did not give us the opportunity to move to other positions in the area unless we apply as new hires and start all our benefits from scratch. The saddest part was that they felt felt it was necessary to hire a troup of armed guards and post several Baton Rouge police officers in the parking lot when they came into our office to make the announcement. All of the other NGIC offices are ran by men and employ more men than women so maybe they don't know that women have more dignity and class than the tactless crude men that they sent to close our office. These men and their armed guards bullied us out of the office. They glared at us and pointed making us feel like criminals who were looting the place. They showed no tact and no compassion even though we were were loyal employees for many years. They did not treat the men who were laid off with us the same way. The few men who worked there were allowed to go out go back in to get all their possessions. Women who tried to go back in were stopped at the door by the armed guards and told they would have to fed ex the rest of their possessions. This was the only NGIC call center that was managed by and employed a majority of women. NGIC is a culture of men who treat women differently. Other coworkers and I have felt this way for years and this is the ultimate proof. For many years the office had one unarmed security guard to protect us when leaving after dark but the manly men who came to close down the office felt they needed a troup of armed guards and police to keep them safe from a few women in Baton Rouge.

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5.0
Apr 12, 2026
Recommend
CEO approval
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Pros

Great work life balance and management is quite supportive.

Cons

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

3.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay was good and benefits were good. Teamwork is definitely a plus. I found most team members to be extremely helpful. There is definitely a system to help you learn if you can find the time.

Cons

The company says it will listen to complaints without repercussions, but I didn't find that to be the case. Too many metrics to meet which causes you to fall behind. No room for advancement if the supervisor doesn't like you or if the team is short members. No consistency from team to team.

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