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National General Insurance

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I actaully love my job! - Insurance Service Representative National General Insurance Employee Review

5.0
Jul 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The call center supervisor is amazing! He is funny, caring and very intelligent. The supervisors are all very friendly and the pay is nice. They are always doing something to keep the moral up.

Cons

I do not like the point system or the adherence schedule you have to abide by. It is a bit strict in my opinion and I wish they would reevaluate it.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

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