WORKING AT THEIR UMBRELLA COMPANY NGIS/NGLS - Exceptions Processor National General Insurance Employee Review

FIRST THINGS FIRST: THEY LIE TO GET YOU TO WORK THERE. THEY SAY OVERTIME IS OCCASIONAL DURING YOUR INTERVIEW, WHEN ITS MANDATORY AND I HAD IT ALL BUT FOUR WEEKS OUT OF THE TWO ENTIRE YEARS I WORKED THERE. And then after months of it, if you ever say anything about it, they tell you that you should appreciate all the money your making, and know how lucky you are to work there. I was a top performer on my team for the entire time I worked there( average 170-200% production) , and I got a dollar raise the whole time I was there, They had me doing TL work like training new hires, going to TL meetings to discuss production and employee performance, doing reports or problem documents that regular reps couldn’t do, I worked every lender our team offered, then near the end I found out that new hires that I WAS TRAINING ONE ON ONE WERE MAKING MORE MONEY THAN I WAS. They would act surprised when employees were regularly late, or called out when working 6 days a week for 8 months straight, with it being hit or miss whether we would get major holidays off, AND if we didn’t get them off, the upper management would tell us it was our fault for not working hard enough. Oh, and as soon as we would finally be caught up on a lender, they would always onboard a new lender within a few weeks that was twice-three times as big as the last one, and we would fall back twice as bad as we were before, never being caught up. And like I said above, if we had mandatory overtime, because upper management bit off more than they could chew with a lender, they blamed us and said it was our fault we never got to go home or see our families. Once I month they would buy us donuts or bagels on Saturday as a reward, and sell it like that was supposed to make up for anything. (It’s been over a year since I’ve been there, so if I think of anything more I’ll be glad to add it at a later date...)