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National General Insurance

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okay pay but bad management - Service Support Representative II National General Insurance Employee Review

3.0
Oct 4, 2021
Recommend
CEO approval
Business Outlook

Pros

pay, remote work, overtime availability

Cons

the management doesn't communicate with each other, they make new rules but everyone isn't on the same page with them. if you can't make overtime you signed up for they hold it against you.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

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