3.0
Oct 21, 2021
Former employee, more than 1 year
Everett, WA
Recommend
CEO approval
Business Outlook
Pros
The people I worked with are nice.
Cons
- All the time you are clocked in for is measured, whether you are on a call, on break, follow-up. - Would have to request customers/insurance agents to send documents via fax or upload it to our website that would not work sometimes. This was the biggest issue. People would rather just email it and fax is out-dated (even if you use e-fax, people don't want to figure out how to use that). The website would work sometimes, and we would not know why we would not receive the document even if they uploaded it. -overall, just typical call center, high-turn overrate, things not working