Overworked, underpaid, great people - Senior Customer Service Representative National General Insurance Employee Review

Great company to work for

None, everything is positive. Great team support

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!