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National General Insurance

Is this your company?

Not bad, but monotonous - CCSS Representative I National General Insurance Employee Review

4.0
Aug 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Honestly, it's a good job for those who are in a situation where they need/want to work from home and have no other option. The pay is decent, and there are benefits even if they aren't very good benefits.

Cons

THE CALLERS ARE AWFUL. Seriously. You're speaking with a lot of people who just got out of car accidents. It should be expected but some of them are downright dehumanizing. Other than that, it just gets monotonous after being done for the long term.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

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