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National General Insurance

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Wouldn’t recommend - Extended Bodily Injury claims rep National General Insurance Employee Review

3.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers and some managers are awesome. Decent benefits. Great time off.

Cons

Employees are overworked and exhausted. It’s not uncommon for bodily injury adjusters to have 250 claims. Some managers are awesome and some are awful. Upper management isn’t super in touch and ignorant to daily struggles. High turnover and cannot hire replacements fast enough causing more workload problems for existing employees. They micromanage employees. Some metrics are impossible to meet. Claim system is like playing a game of where’s Waldo. Pay isn’t comparable to other carriers. Pay scales are not the same for everyone and ends up negatively impacting/ preventing people from raises some years. No bonuses.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

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