Pros
None to speak of. Just happy to be out of there.
Cons
Senior leadership are slave drivers Horrible system tools Work load Pay Nasty customers Ever since Allstate bought this company with the goal of phasing out Esurance it has been nothing but a clown show. Instead of them taking on the Allstate tools they rolled us over to a program called EPIC that is more fitting for a medical provider than the adjuster environment. They also brought over their corporate work culture which is all about degrading and belittling people ( senior managers being the bullies). It's just toxic and it's only going to get worse once Esurance is fully dissolved and customers are rolled over to the National General model. The phone metrics are quite unfair and unbalanced and will harp on answer rates thru out the day with the constant emails. If you value work/life balance this is not the place to be.