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      National Grid

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      National Grid reviews

      CSR - Customer Service Representative National Grid Employee Review

      2.0
      Feb 13, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is potential to make money if you put in the hours. There are some great people that work for the company.

      Cons

      Completely unorganized! Upper management creates pilot programs to “help” only they have absolutely no idea what the representative nor the customer needs. The priorities of management are how the department looks on paper, which unfortunately go ahead of the individual employees or even the customer. Also, seems the employees that work hard and go above and beyond go completely unnoticed. The union also is pretty much nonexistent! There are absolutely no checks and balances here ! Also, the training and communication is pretty much nonexistent! If you don’t have the drive to teach yourself, expect to be completely unprepared for your job. The way customer service is run seems they are aware it’s a stepping stone, with absolutely no regard for “first call resolution” that the company preaches.

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      1.0
      Jun 30, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      At NGED the few pros are lessened by the day as the cons are increasing. The idea of a career has gone and now most are resigned to just having a job.

      Cons

      Aside from the reality being very different from what the leadership team sell IE they don't care about people or net zero, it's all spin and marketing. Now at NGED we are in a situation where staff you have known for many years simply disappear from duty and no one seems to know why, a couple of weeks later they have left the business with an NDA. It's happening all over the business. There seems to be a drive to remove any leaders who have industry technical knowledge and replace them with people from outside the industry who knows little to nothing about electricity. Despite safe to say being an important value, speaking out against this usually results in an NDA. It's toxic positivity where playing along seems to be more important than the role you fulfil.

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