Q: What are the top reviewed jobs at Navient?

Customer Service Representative (122) , Customer Service Representative (CSR) (28) , Collector (23) , Collections Specialist (21) , Customer Care Specialist (17) , Customer Resolution Specialist (13) , Loan Servicing Specialist (13) , Supervisor (13) , Covid-19 Contact Tracer (11) , Debt Collector (11) , Collector I (10) , Manager (10) , Bilingual Customer Service Representative (9) , Call Center Representative (9) , Team Lead (9)

Question 1

Does Navient pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Navient employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Navient. This rating has improved by 12% over the last 12 months.

Question 2

How satisfied are employees working at Navient?

Accepted Answer

52% of Navient employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Navient 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at Navient?

Accepted Answer

Customer Service Representative (122), Customer Service Representative (CSR) (28), Collector (23), Collections Specialist (21), Customer Care Specialist (17), Customer Resolution Specialist (13), Loan Servicing Specialist (13), Supervisor (13), Covid-19 Contact Tracer (11), Debt Collector (11), Collector I (10), Manager (10), Bilingual Customer Service Representative (9), Call Center Representative (9), Team Lead (9)

Question 4

What are the pros of working at Navient according to real employee reviews?

Accepted Answer

"The benefits are great and there is room for growth." ((in 69 reviews)); "Pay was good for the type of work and local market conditions." ((in 61 reviews)); "Remote work from home was nice." ((in 43 reviews)); "Good people to work with" ((in 38 reviews)); "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" ((in 35 reviews))

Question 5

What are the cons of working at Navient according to real employee reviews?

Accepted Answer

"Some promotions made were out of desperation causing bad management" ((in 41 reviews)); "Really bad training from managers that have been there 15+ years! 5." ((in 23 reviews)); "Long hours and condescending team leads" ((in 13 reviews)); "There are some bad managers." ((in 12 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 12 reviews))

Question 6

What are employees saying about Navient layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navient layoffs and their outlook for job security at Navient in 2026.

Question 7

What are the top reviewed Navient locations?

Accepted Answer

Fishers, Muncie, Indianapolis, Wilkes-Barre, Wilmington, Newark, Horseheads, Reston, New York, Irving, Nashville, Hendersonville, Herndon, Perry, Moorestown, Dallas, Austin, Houston, Mason, Wilkes Barre, Hanover, Cincinnati, Orlando, Newark, Trenton, Buffalo, Philadelphia, Miami, Jersey City, Chicago

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