Is Navient a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Navient have rated their employer with 3.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Navient employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Navient now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Navient .

Does Navient pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Navient with 3.7 out of 5 stars based on 18 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Navient.

What are the top reviewed jobs at Navient?

Customer Service Representative (122) , Customer Service Representative (CSR) (28) , Collector (23) , Collections Specialist (21) , Customer Care Specialist (17) , Customer Resolution Specialist (13) , Loan Servicing Specialist (13) , Supervisor (13) , Covid-19 Contact Tracer (11) , Debt Collector (11) , Collector I (10) , Manager (10) , Bilingual Customer Service Representative (9) , Call Center Representative (9) , Team Lead (9)

What are the pros of working at Navient according to real employee reviews?

"The benefits are great and there is room for growth." ((in 69 reviews)); "Pay was good for the type of work and local market conditions." ((in 61 reviews)); "Remote work from home was nice." ((in 43 reviews)); "Good people to work with" ((in 38 reviews)); "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" ((in 35 reviews))

What are the cons of working at Navient according to real employee reviews?

"Some promotions made were out of desperation causing bad management" ((in 41 reviews)); "Really bad training from managers that have been there 15+ years! 5." ((in 23 reviews)); "Long hours and condescending team leads" ((in 13 reviews)); "There are some bad managers." ((in 12 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 12 reviews))

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Navient

Navient Customer Service Representative CSR reviews

3.4

50% would recommend to a friend

(18 total reviews)

David (Dave) L. Yowan

83% approve of CEO

48% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.7

Senior management

3.7

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

Customer Service Representative (CSR) employees have rated Navient with 3.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Navient is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

5.0

Apr 5, 2025

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great teams and leads. Nice bonuses.

Cons

Pay is kind of low and not enough stability.

3.0

Nov 5, 2024

Eh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Consistent work for the most part Most people are friendly

Cons

A lot of people there are unprofessional and make it hard to want to go to work

3.0

Sep 22, 2024

Punitive PTO Model

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great co-worker and working environment.

Cons

Working for Navient felt like bootcamp. Lot's of punishments with little reward for the contract I worked.

Viewing 1 - 3 of 18 Reviews

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Navient Customer Service Representative CSR reviews

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Punitive PTO Model

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