If you care about your mental health, steer clear! - Anonymous employee Next Level Urgent Care Employee Review

Thank you for sharing your feedback. While we’re sorry to hear that your experience wasn’t positive, we do want to clarify some points for accuracy. It appears there may be some confusion or outdated information in your review. For example, our Uber Eats monthly lunch benefit has been in place since 2021, with only a brief pause from August to December 2023. We've offered event tickets since 2017, including access to venues like the Houston Toyota Center, San Antonio Spurs Stadium, and The Moody Center in Austin. Next Level Prime continues to be a core benefit for our team and their families, providing $0 cost care for urgent and primary services, 24/7 telemedicine, health coaching, emotional wellness sessions, and access to a subsidized weight management program, including GLP-1 medications for qualifying individuals. We were surprised to read that you believe speaking up led to the end of your employment. We take such claims seriously and would welcome the opportunity to better understand your experience. Please reach out to us at HR@nlucc.com. As for our leadership, our CEO founded the company in 2013 and has since grown it to over 50 locations across four cities, serving more than 1 million urgent care patients and 100,000+ Prime members. That success has only been possible because of our incredible team, both frontline and leadership. Over 20% of our team has been with us for five years or more, and over half have been with us at least three years. We believe that speaks volumes about our culture and commitment to employee satisfaction. While we regret that you didn’t have a positive experience with us, we hope you’ve found a workplace where you feel more aligned. Should you wish to discuss your concerns further, we remain open to hearing from you.