50/50 If I would work here again. - Medical Assistant Next Level Urgent Care Employee Review

Thank you for taking the time to share your feedback. We recognize that urgent care can be a fast-paced environment, and while that pace isn't for everyone, we strive to support our teams as best as possible. That includes being transparent about how and why we staff the way we do. For clinics seeing up to 24 patients a day (roughly 2 per hour), we typically schedule 2 medical assistants (MAs). Once patient volume approaches 36 patients per day, we usually staff 3 MAs to support the provider and ensure smooth operations. In the rare case that only 2 MAs are present for a 36-patient day, it's typically due to a last-minute call-in or unexpected absence. Even in these instances, the pace averages out to fewer than 3 patients per hour, leaving space for breaks, transitions, and support throughout the shift. We also cross-train all MAs to work both front and back office functions, allowing team members to trade off responsibilities as needed. This helps reduce fatigue and increase flexibility within the clinic. Regarding moving between locations: we agree, it can be challenging. That said, our team-based regional model is designed to allow nearby clinics to support one another during call-outs or high-volume periods. It’s one of the ways we ensure patients get timely care and team members aren’t overwhelmed when the unexpected happens. Lastly, we want to address your note about the focus on "numbers." We’re here to serve our communities with high-quality, affordable healthcare. The “numbers” we care about aren’t financial; they’re the people who walk through our doors seeking help. Every patient deserves to be seen, and our staffing approach is built to make that possible without compromising care or burning out our team. We’re sorry this wasn’t the right fit for you, but we do appreciate the role you played while you were with us. Wishing you all the best in your future endeavors.