Pros
10 shift per month Great coworkers Schedule is 90% what you asked for Don’t take work home Free visits Leaders readily available for questions No micromanaging in terms of clinic flow management/treatment decisions Market level pay Toyota Center ticket raffle/1 free monthly meal
Cons
Be prepared to conform. Patient comes in with their own diagnosis and treatment they want and if you don’t give them what they want they will not be satisfied. Everyone wants antibiotics/steriods for 30min viral sniffles. Every teeny minuscule patient complaint will be sent to you for explanation. Will constantly defend yourself with NPS. On average 35-50 pts solo and even if just 1 complain a shift that will be too many at the end of month and score will be low. You are facing challenges and seeing a patient from the time you clock in till leave, made sure everyone was safely and adequately cared for with compassion and competence, then have to hear about that 1 that complained. Patients will thank and praise you all shift but you will only hear about the one gremlin. If you have a great visit and dont beg the patient for a google review or they don’t do the survey the 1-6 bad reviews out of 350-500 pts for the month will outweigh the good. If a patient loves you during the visit and doesn’t do the survey it’s deemed you didn’t connect with the patient. Turnover rate is extremely high many fired during my 2yrs here and customer is always right. Management comes in groups of 2-3 to terminate/threaten your job as if they can’t walk on own 2 feet. Not allowed to have a backup job as theres a non compete and they will fire people on the spot without warning and left without a job. They have done it many times with no concern for how the former employee will pay bills. Some providers have been on performance plans for low NPS, some targeted and nearly terminated, some trying to take leave of absences due to the NPS mental strains, never ending defending yourself with NPS/walking on eggshells. Each email demanding an explanation of why the CUSTOMER wasn’t happy feels like termination and you are the worst provider in the world or a failure. They terminate left and right zero loyalty/retention. NPS is discussed EVERY SINGLE morning during huddle and chart sent with each clinics score every single morning. Unnecessary antibiotics/steriods are giving like candy so the patient gives them a 10 to keep NPS high and prevent debating/fighting/satisfaction complaint. Zero antibiotic stewardship program in place (I saw a response to an employee review that there was one in and this is not true, yes card in the room but thats it. They will never tell you to rx unnecessary treatment but you are responsible for a low score if you didn’t do exactly what the customer wanted. So many 2day self diagnosed sinus infections automatically getting abx and steroid shot. Now this is where yall need to be reprimanding. Regardless of how much educating, kindness, you give EBM is not the forefront here. Education works the majority of the time but there will always be that 1-2 that you just couldn’t please and that will be a problem here. I come to work because I love patient care and I want to do a good job but I can’t please everyone. People Pleasing not Practicing Medicine. NPS defines you here and it’s not even 2% of the patients you see monthly. Owner wants all providers NPS above 90% meanwhile the employee reviews of the company is 2.9 indeed and 3.1 Glassdoor which is 60%. Treatment plan shouldn’t be determined by what score the patient will give you. Providing awesome patient care that’s best for them and customer service are 2 different things. The patient is always right here and you will only hear about the 1% bad never the good unless it’s a google review. It’s common knowledge that all patients are not kind some are mean/liars/disrespectful/challenging/demeaning/demanding/unrealistic/difficult etc and we expect this from that 1% as just apart of the job. Stop faulting your providers for things out of their control. Your job is constantly on the line here behind the 1-2 you didn’t please no peace of mind, unrealistic rules. Some people will make ridiculous bs complaints that happens everywhere however breeze wants to appear as the perfect 5star company at whatever cost. Someone is always in the principal office here. Prime patients come in with 2 primary care and 2 urgent issues and you will do multiple workups for one 5min visit. They have unlimited free visits so come nonstop and some have ridiculous demands/expectations. No matter the request/demand the answer is always yes at your service. Prime patients come yelling that I’m a prime patient as if the regular patients are worthless/not also important. 5-10 workman’s comp a shift (pain is always 10 and sprains for months still on), heavy ortho and management, referrals are frowned upon/questioned because they want to keep all the money in-house. This was not like this 3yrs ago as primary care was marketed during interview as a different department virtually, and nps was discussed occasionally and none punitive. The NPS and Prime (VIP Primary Privileged Patients) nearly sent me to the nut house. Never seen the owner in person, however she manages to record a meeting for us to review every single week. I’m used to quarterly meetings but every single week watching a recorded meeting from the CEO or president is extremely excessive and egotistical. He is so robotic, emotionless, monotone, zero personality, dry humor vibes. Everything else was within reason and beside this I enjoyed working here and will miss my coworkers