Nice people: bad management, procedures and customer service - Anonymous employee NiCE Employee Review

2.0
May 24, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people in NICE are great to work with. They are all very friendly and helpful. Pay is average for technology sector, with a good bonus available.

Cons

My opinion is: -Management - extremely poor leadership -Working hours - think sweatshop, expect to have no personal life. -Poor career progression - don't expect promotion unless you're there a very long time. -Pay-rise non existent for last few years. so salary falling behind competitors. -Extremely political, with different divisions working against each other. -Polices and procedures are antiquated and long winded. -Internal systems are poor and do not fulfill business needs. -Customer service - customers are definitely not the focus for NICE, if anything more of a hindrance. -Company centered on Israel, many of the managers in other countries are from Israel, which does not help with regional understanding and differences.

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5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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