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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Jun 23, 2026

      Strong Leadership and Open Culture

      Senior director, technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong positioning as a global leader in AI-driven Customer Experience (CX) and contact center solutions Clear strategic direction toward cloud, analytics, and AI-first transformation Open culture where ideas and innovation are encouraged across levels

      Cons

      Further strengthen collaboration between product, engineering, and customer-facing teams

      5.0
      Jun 23, 2026

      Innovative Company with Opportunity to Grow

      Senior director, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

      Cons

      Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

      Viewing 1 - 3 of 3,046 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.