Horribly managed company, 'customer first' is purely window dressing - Professional Services Engineer NiCE Employee Review

2.0
Jun 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Multi-national company with multi-national customers, lots of international business trips Very interesting fields of business (financial institutions, governments, transport companies) In some segments you work with state of the art equipment and software, and you work closely with real experts in their field, which is many times highly educating

Cons

Non-productive CRM system which does not really follow the natural normal business processes, therefore you have to add many sideletters in the form of excel sheets to provide management information, CRM system is close to obsolete and time consuming. Poor integration of acquired companies, poor evaluation after integrating the business processes Management thrives on incorrect business data acquired from the old fashioned CRM, poor follow up , nor correction of errors in CRM or standard operational procedures Promisses made by management are hardly kept High turnover and high rate in changes of higher management, hardly perceivable nor comprehendable by the lower ranks

Explore other reviews about NiCE

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

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NiCE Response
2d
Thank you for your review. We take immense pride in our positive work culture, our strong focus on innovation, and the exciting opportunities to engage with cutting-edge technology. This is reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. Wishing you continued success at NiCE!
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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NiCE Response
2d
Thank you for sharing your experience. At NiCE, we take pride in fostering a positive work culture, and it’s great to hear that you’re enjoying your journey with us. Whether it’s building new skills or pushing boundaries, we’re here to support your growth. Wishing you continued success in your career journey with us!
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