Pros
- Understanding and helpful upper management. - Advancement encouraged and supported. - Great product that continues to grow. - Correct messaging for the current contact center landscape. - Helpful coworkers. - Gartner leader 8 years running. - Compensation is above average when compared to other organizations in the space.
Cons
- Documentation on processes and products is lacking and availability and access is varied at best. This in turn leads to a reliance on tribal knowledge. The problem with tribal knowledge is that it leads to time being spent explaining things to co-workers as opposed to performing one's primary job responsibilities. - Dealing with a lot of attrition at the moment for various reasons. This coupled with the reliance on tribal knowledge can leave newer employees feeling left in the lurch.
