Run away!!! - Account Executive NiCE Employee Review

1.0
Jan 22, 2023
Recommend
CEO approval
Business Outlook

Pros

It doesn’t take much to stand out amongst your peers because the talent level is pitiful.

Cons

Working in Sales at NICE is far worse than you can imagine. The compensation plan is borderline illegal. The comp plan is 10x more complicated than anyone has ever seen before (and yet upper management is delusional in their belief that it is “super simple”). Most importantly, the company holds back 50% of commissions until a customer is at least 75% “deployed,” and then they hope that you quit or get fired or laid off before they have to pay out those commissions. I have watched millions of dollars of commissions go unpaid because the company decided to fire or lay off salespeople before the commissions were fully paid. Also, NICE Sales does not give an Account Executive any autonomy. The company treats the RVPs as their primary salespeople and expect the RVPs to micromanage every deal. This may actually be a good thing because the talent level of the average AE is so poor. Unfortunately, the good AEs are still hamstrung by the lack of autonomy or advancement. The only reason I still work for this company is because they owe me too much in back commissions. The product set is not fully integrated (nor do they plan for it to be), the support resources are lacking, the compensation is below industry average, and customers generally hate doing business with this company. At best, NICE is the pushy Oracle of call center sales, but more likely NICE is just a used car sales team trying to survive one more month while the owner brags about how much money they have in the bank.

Explore other reviews about NiCE

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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