Don’t touch NICE with a 10 foot poll! - Director NiCE Employee Review

3.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice has the best software in the contact center industry. There are alot of competitors but everyone knows Nice is the best.

Cons

It has been 7ish years since Nice acquired inContact and the Culture now sucks! The Exec Leadership does not care about the employee. They want employee to loyalty but they are not willing do anything extra to get it. The Execs think that driving by the stick will hit numbers where it is actually is doing the opposite. There are good things about Nice but stay far away if you want a company to back you and help you succeed cuz you will not find it here. You will find a company that only wants you to shut up, listen, and follow orders.

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NiCE Response
3y
Thank you for your comments. WOW! Almost a decade at NICE, congratulations! We were happy to read that you feel that NICE is the best software in its industry! Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. If you feel otherwise, we encourage you to reach out to your HR business partner to further discuss your specific concerns.

Explore other reviews about NiCE

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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