Shareholders of NICE should be concerned. - Cloud Operations Engineer NiCE Employee Review

1.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

It's a job. The people are amazing! Love my leadership & team members. (inContact division)

Cons

After a wildly successful company, (inContact) was acquired by NICE the company (inContact division) is not a place I would recommend working. Most of the perks have been stripped away, in that ensuring inContact employees are happy and wish to stay long-term is not an investment NICE is willing to make. The healthcare benefits package has fallen dramatically. The pay is well below market value. Unable to hire new talent or replace lost headcount. Especially US-based employees. Perks & benefits offered to NICE employees are not extended to inContact employees, specifically US-based employees. inContact's revenue is carrying NICE, yet the decisions & policies made by NICE's CEO Barak Eilam are having a serious negative impact on the future, and success of inContact. The company that hire me, the one I once loved is gone. I don't have faith the CEO of NICE has the ability to replicate what Paul Jarman created.

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NiCE Response
2y
Thanks for leaving us a review. Our employee surveys always point to strong trust in the vision and strategy of our leadership and most importantly our CEO. We also offer all employees a competitive compensation and benefits package. We have an annual calendar of processes in place, to review our employees’ performance and reward them accordingly. There is a broad merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. If you have any specific concerns, then we recommend that you reach out to your HR Business Partner to address them.

Explore other reviews about NiCE

5.0
Jun 23, 2026
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Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
Jun 23, 2026
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CEO approval
Business Outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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