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North American Client Services

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More focused on strong documentation than providing high quality therapy - Occupational Therapist North American Client Services Employee Review

3.0
Aug 28, 2020
Recommend
CEO approval
Business Outlook

Pros

In-house therapy. High quality therapists

Cons

While an important aspect of providing therapy services in a skilled nursing setting, expectations for strong supportive documentation seems to trump providing actual patient care. In the beginning of the pandemic, regional and cooperate communication and support were almost non-existent. Clinicians were left to figure things out with local administration without support or guidance from regional team. Wages were determined by the administrator. So therapists in sister buildings or even the same building could be making a significantly larger hourly wage depending on who was the administrator when hired. I was making a lot more hourly than some of my colleagues simple because I was hired at the right time (literally months difference) Strong push to pick up medicare part B patients with was mostly medically appropriate and needed, but occasional questionable. Dementia care program was poorly implemented and managed.

Explore other reviews about North American Client Services

5.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Helping others. Best company to work for. I love working for every last of the facility.

Cons

Not being able to please everyone. This is the best company to work for.

4.0
Jul 30, 2014
Recommend
CEO approval
Business Outlook

Pros

The owner and upper management really stress quality care and doing what is right for the patients we serve, making it easy to stand out amongst your competition and be chosen as the rehabilitation facility for nearly every patient. Furthermore, when you perform both clinically and financially, the owner and upper management really do what they can to reward you not only financially, but with opportunities to mentor other administrators and grow yourself as you teach.

Cons

The emphasis on high quality care can drive someone insane; especially those who have never had a medical background. It can be a difficult task as a male to work with SO MANY female nurses. There are a lot of politics at play in a small company, and it is definitely felt at this one.

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