Toxic Culture Hidden Behind “Family” Message - Manager NorthStar Memorial Group Employee Review

Great career for people who are open to learning the job. easy 6+ figure job. I truly love it and really like my bosses and the heads of the company. My advice: Everyday be willing to learn and grow. Training and tools are always available to help new associates and funeral arrangers learn the business. Just need to have an open mind, good integrity, and willingness to learn. Have thick skin in sales especially, because there is a lot that goes on!

Office administration staff is never ever easy to work with, but you learn how to deal with them and stay on the course of success. Funeral arrangers always seem to not give the proper (easy) presentations to families as they are trained. But that's at every location I'm guessing?..

If you enjoy a mediocre work environment, disorganized management, no training, and your money being hijacked, this may be the place for you.

You spend most of your time helping families plan their loved one's interment for sales that happened prior to you working there. A lot of times paperwork is missing, and you may spend a couple of full days investigating to make sure everything is paid for, as you are put on a rotation. You are not just selling funerals and plots, but of course, this was never explained to me at all during the interview process. Also, you are charged a certain amount of points every week that you need to make up and they accumulate week after week. Then, when you do make a sale, those points are deducted from whatever sale you made maybe the week or so after, and you have to pay back that money. Essentially you are paying your own minimum wage if you did not make a sale. Management was extremely disorganized. There was zero professional decorum in the office, People spoke to each other vert badly, and some even made weird comments to families, especially one Funeral Arranger in particular.