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Novacare Rehabilitation

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PSS - Patient Service Specialist Novacare Rehabilitation Employee Review

2.0
Oct 26, 2016
Recommend
CEO approval
Business Outlook

Pros

The therapists I work with are nice and the patient's are amusing.

Cons

Once you walk through the door on Day 1 you have peaked. There is absolutely no room for advancement in this company. It is revenue-driven and numbers and quota's are more important than patient care. Very low pay for the job responsibilities that are expected. Only therapists and salaried employees receive paid holidays. PSS positions must use their own PTO, THEN they are expected to work extra hours on a holiday week to make up for the holiday the office was closed. Management promises you full-time training and support whenever needed but its is very difficult to get one straight answer when 10 plus people get involved. No positive feedback from management. The role of a PSS is vastly undervalued for the responsibilities involved. Do not expect a raise and, if there is one, it will be 1% or less which adds up to pennies for a PSS position. Long 10+ work days. Health benefits have dwindled since starting with this company yet premiums average 10% increase per year. Please, PLEASE look elsewhere for medical secretary employment.

Explore other reviews about Novacare Rehabilitation

5.0
Aug 8, 2025
Recommend
CEO approval
Business Outlook

Pros

They are flexible with scheduling as well as a great company when starting out, they very much help you as best they can until you can get the hang of things.

Cons

The pay can be a little low or sometimes there weren't a lot of hours, but pay in PT isn't great in outpatient overall anyways.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry level job to gain experiences in administrative roles as you take on many roles at once.

Cons

Pay is not great and the only way you can get a raise is if they create a new position for you giving you more responsibilities. Felt a lot of pressure with numbers and meeting quota causing you to double book providers that caused tension. Some providers refused to give respect and call Patient Service Specialist as their position and referred to them as the front desk. Only position I had providers make me feel less than. I did not feel appreciated. When I went to management asking for employees not to use the "R" word and to refrain from talking negatively about those in the LGTBQ+ community. Very Christian based and you will be shamed if your lifestyle is different.

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