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Novacare Rehabilitation

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Overworked and underpaid position - Patient Service Specialist Novacare Rehabilitation Employee Review

1.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Some of the therapists were respectful (but not all), shorter work day 2 days a week, variety of job duties (but also see cons), could use the equipment on my lunch break

Cons

Some therapists are are not respectful and treats the PSS like a secretary, too many job responsibilities and not enough time in the day to do it all, pay does not match the work not even close, upper managers shame people on meetings if they aren’t doing well, dealing with insurance companies is so much fun (not) and sometimes hard to know coverage for a patient and getting it wrong makes for a lot of extra work and write offs. Nepotism in management positions is blatant and wrong. Raises are a joke and it’s so hard to get a bonus. If you’re lucky you might win a NovaCare umbrella. People are constantly quitting and you are constantly asked to train new people while still doing your job which is impossible and you don’t get any bonus or extra pay for doing that extra job. No way to move up the ladder.

Explore other reviews about Novacare Rehabilitation

5.0
Aug 8, 2025
Recommend
CEO approval
Business Outlook

Pros

They are flexible with scheduling as well as a great company when starting out, they very much help you as best they can until you can get the hang of things.

Cons

The pay can be a little low or sometimes there weren't a lot of hours, but pay in PT isn't great in outpatient overall anyways.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry level job to gain experiences in administrative roles as you take on many roles at once.

Cons

Pay is not great and the only way you can get a raise is if they create a new position for you giving you more responsibilities. Felt a lot of pressure with numbers and meeting quota causing you to double book providers that caused tension. Some providers refused to give respect and call Patient Service Specialist as their position and referred to them as the front desk. Only position I had providers make me feel less than. I did not feel appreciated. When I went to management asking for employees not to use the "R" word and to refrain from talking negatively about those in the LGTBQ+ community. Very Christian based and you will be shamed if your lifestyle is different.

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