Pros
Big company experience in a South Florida location where there are not a lot of big companies.
Cons
Watching current management mismanage a formerly great company through short term decisions, outsourcing, and ignorance of the office supply business and the importance of relationships and customer service. The outsourcing of delivery was the first step in poor customer service. The moving of customer service to the Philippines, India and other countries was and continues to be negatively received by customers. The outsourcing of telephone account management to save money resulted in significant YOY declines. The company continues to be reactive and a follower, not a leader. Accountability is non existant in this silo managed company.